Verizon left security researcher hanging while reported URL hack revealed subscribers' texting history

Long wait times and a complete lack of transparency -- no, this isn't a story about a typical call to Verizon customer support. It's what happened when a security researcher discovered a critical privacy vulnerability on Verizon's consumer site and tried, nearly in vain, to get it patched. Back in ...

Source: http://feeds.engadget.com/~r/weblogsinc/engadget/~3/92ZKAGwtk_I/
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